WORK EXPERIENCE
2025 - 2025
GLOBAL MEDICAL VIRTUAL ASSISTATNTS | LIPA CITY, BATANGAS
MEDICAL VIRTUAL ASSISTANT
- Main responsibilities included contacting potential applicants or patients through Ring Central, CTMS or email to assess interest and eligibility for clinical trials or studies.
- Conducted pre-screening evaluations to determine suitability based on study-specific criteria.
- Provided clear and accurate information regarding ongoing clinical studies, addressing basic questions and concerns.
- Scheduled appointments for qualified candidates, ensuring timely and efficient participation in the appropriate studies.
- Coordinated closely with Site Director and Onsite Study coordinators to facilitate a smooth and organized enrollment process.
- Followed up with participants as needed to confirm or reschedule appointments, gather additional information, and provide further instructions.
2020 - 2023
CONCENTRIX | SAN LAZARO STA. CRUZ MANILA
TRAINER II
- Responsible for developing, implementing, and delivering training programs for new and existing employees.
- This role involves creating training materials, conducting training sessions, facilitating onboarding and providing ongoing support to enhance employee performance and ensure adherence to company standards.
2018 - 2018
SITEL | BAGUIO PHILIPPINES, BAGUIO CITY
CUSTOMER CARE REPRESENTATIVE
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.